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At CartonDeal, all sales are final.
We do not accept returns or exchanges once an order has been delivered.
We do not offer refunds for:
Change of mind
Ordering the wrong item
Incorrect size or color selected by the customer
Items that have been used or damaged after delivery
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with your order number and clear photos of the issue. We will review your request and, if approved, provide a replacement or another appropriate resolution.
Orders may be canceled only before they have been processed or shipped. Once an order has been shipped, it cannot be canceled.
If you have any questions regarding your order, please contact our customer support team with your order number for assistance.